Privacy Policy

Brothers Worldwide Cleaning

Last Updated: April 24, 2026

Brothers Worldwide Cleaning (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use and protect it, and the rights you have over your data when you visit our website or use our services. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

1. Information We Collect

When you interact with our website or request our services, we may collect personal details such as your name, email address, phone number, mailing or service address, and ZIP code. We also collect service inquiry information, including details about the cleaning service you are requesting, such as property type, square footage, scope of work, preferred date and time, and any special instructions or notes you provide.

In addition, we maintain communication records of phone calls, text messages, emails, and form submissions exchanged between you and our team for the purpose of scheduling, confirming, or following up on services. When payment is required, billing details are collected and processed through a secure third-party payment processor, and we do not store full credit card numbers on our own systems. We also collect standard website usage data such as IP address, browser type, device type, pages visited, and referral source through cookies and analytics tools, which are described in greater detail below.

2. How We Use Your Information

We use the information we collect to process, schedule, and respond to your service inquiries and bookings, and to communicate with you about appointments, confirmations, rescheduling, and follow-up. We also use your information to send service-related transactional messages such as booking reminders, receipts, and post-service communications, as well as to improve our services, website, and overall customer experience. Finally, we may use your information to comply with legal, accounting, and regulatory obligations. We do not use your personal information for unsolicited marketing without your consent.

3. Booking and Contact Form Platform (LeadConnector)

We use LeadConnector, a service operated by HighLevel, Inc., to manage all appointment bookings, contact form submissions, and customer communications. When you fill out a form on our website, schedule an appointment, or contact us through any of our digital channels, the information you provide is transmitted to and stored within LeadConnector’s secure platform.

LeadConnector helps us receive and organize service requests submitted through our website, schedule and confirm appointments, send automated text messages, emails, and reminders related to your booking, and maintain a record of our communications with you. Your information is processed by LeadConnector under their own privacy and security practices. To learn more about how LeadConnector handles personal data, please review HighLevel’s privacy policy at https://www.gohighlevel.com/privacy-policy.

By submitting a form or booking request through our website, you consent to your information being transmitted to and stored by LeadConnector for the purposes described above.

4. SMS and Email Communications

If you provide a phone number or email address, you may receive messages from us related to your service request, including appointment confirmations, reminders, schedule changes, and follow-up communications. Standard message and data rates may apply for SMS messages. You may opt out of non-essential communications at any time by replying STOP to a text message, clicking the unsubscribe link in an email, or contacting us directly.

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to provide basic functionality and improve your browsing experience. Cookies can be cleared or disabled at any time through your browser settings.

We may also use third-party analytics services such as Google Analytics to collect aggregate, non-identifying information about how visitors interact with our website. This data helps us understand site traffic patterns and improve our content. We do not attempt to identify individual visitors through this data, and we do not permit our analytics providers to do so.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, and reporting obligations. When information is no longer needed, it is securely deleted or anonymized.

7. Data Security

We take reasonable measures to protect your personal information. All data transmitted through our website and stored within our service providers’ platforms is encrypted both in transit and at rest. Access to personal information is limited to authorized personnel who need it to perform their duties, and we work only with reputable third-party providers, such as LeadConnector, that maintain industry-standard security practices. While we take these steps to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Data Sharing

We do not sell, rent, or trade your personal information. We share your information only with trusted service providers who help us operate our business. These include LeadConnector and HighLevel for booking, scheduling, and communications, payment processors for handling transactions, and analytics providers for understanding website performance. These providers are only permitted to use your information to perform services on our behalf. We may also disclose information when required by law, subpoena, or other legal process, or when necessary to protect our rights, safety, or property.

9. Your Rights

You have the right to access the personal information we hold about you, to correct or update any information that is inaccurate or incomplete, and to request deletion of your personal information, subject to legal retention requirements. You also have the right to opt out of non-essential communications at any time. To exercise any of these rights, please contact us at support@brothers-cleaning-services.com. We will respond to your request within a reasonable timeframe.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a new “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us by email at support@brothers-cleaning-services.com.